Booking Requests
How customers request dates and how you handle them
On an item page the customer fills in their name, email, optional phone and note, the start and end dates and a quantity.
Submitting creates a reservation with the status requested; nothing is charged and no units are held.
Rules
- Dates are whole days in UTC and the last day is included.
- A request can span at most 365 days and cannot start in the past.
- The quantity must be ready to rent right now. When no unit is ready, the item page shows "Currently not available" instead of the form.
- A hidden honeypot field catches simple bots.
What you receive
- An email to the company contact email with the request details.
- A reservation in Reservations with the status
requestedand sourcepublic. - A customer record, reusing an existing one with the same email.
Confirm or decline it in the CMS, then arrange payment with the customer. See Reservation Lifecycle.
The customer's email address is not verified.